Operation Coordinator

About the role

We are seeking an Operation Coordinator to join the Oakberry Indonesia team. This is a full-time position based in Bali. The Operation Coordinator is responsible for supporting and overseeing daily outlet operations to ensure operational standards, service quality, and customer experience are consistently maintained. This role requires a hands-on approach in the field, strong coordination skills, and a focus on driving operational performance and efficiency across all outlets.

Key responsibilities

• Coordinate and oversee daily operational activities across multiple outlets

• Conduct regular store visits to monitor store conditions, team performance, cleanliness, product quality, and customer service standards

• Ensure all outlets comply with company SOPs, operational standards, hygiene standards, and safety procedures

• Support store teams in resolving operational issues and providing practical solutions in daily operations

• Monitor and evaluate store performance to ensure operational targets and service standards are achieved

• Assist in handling customer feedback, complaints, and escalations in a professional and timely manner

• Work closely with Store Managers, Suppliers, and HO teams to ensure smooth communication and operational alignment

• Support manpower coordination, scheduling, and operational planning when needed

• Prepare operational reports, store visit reports, documentation, and performance updates for management

• Identify operational gaps and provide recommendations to improve operational efficiency, productivity, and customer experience

• Ensure promotional campaigns, operational initiatives, and company programs are implemented properly in stores

• Support new store openings, operational training, and implementation of new operational procedures when required

• Maintain strong relationships with store teams and create a positive operational culture
  

What we're looking for

• Proven experience in operations coordination, retail management, or multi-location area management within the retail or consumer products industry

• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously

• Excellent communication and interpersonal skills, with the ability to coordinate effectively across all levels of the organization

• Proficiency in Microsoft Office applications and experience with operational management systems or software

• Knowledge of retail operations, inventory management, and supply chain processes

• Problem-solving mindset with the ability to identify inefficiencies and implement practical solutions

• Strong attention to detail and commitment to maintaining high operational standards

• Ability to work independently and as part of a collaborative team in a fast-paced environment

• Fluency in Indonesian and English is preferred

• Willing to travel frequently and conduct regular store visits