Product Support Sales Representative

This position will be providing proactive product support and aftermarket sales services to assigned customers by promoting parts, service solutions, and maintenance programs. Ensure timely job verification, accurate documentation, and compliance with safety standards to deliver operational reliability and enhance customer satisfaction.

Main Accountabilities:

· Executing Aftermarket Sales Activities

1. Implement daily sales actions to achieve targets for parts, service jobs, and maintenance programs.

2. Prepare quotations, follow up on orders, and ensure timely delivery.

· Customer Support and Relationship Maintenance

1. Serve as the primary contact for operational and technical inquiries.

2. Build trust through regular site visits and responsive communication to maintain customer satisfaction.

3. Responsible for developing existing & new customer activity Plan, arrange regular meetings, and build relationships with customers to understand their needs.

· Service Job Verification and Coordination

Verify job details (scope, schedule, compliance) and manage PO/WO processes to ensure accurate documentation and smooth execution of service work.

· Market Awareness and Opportunity Identification

Monitor customer equipment condition and usage to identify opportunities for upselling parts, service contracts, and value-added solutions.

· Collaboration with Internal Teams

Work closely with Operations, Service Technicians, and Product Support teams to ensure timely completion of jobs and customer commitments.

· Compliance and Safety

Adhere to SHEQ standards during site visits and service coordination, ensuring all activities meet company safety and quality requirements

Requirements:

Educational Background:

• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master’s Degree in Business or Management is an advantage.

• Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.

Experience:

• Minimum 5–8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.

• Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.

• Strong exposure to technical support and commercial negotiations for parts and service solutions.

• Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.

• Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.

• Strong ability in contract negotiation, pricing strategies, and revenue growth planning.

• Skilled in building and maintaining long-term partnerships with key accounts.

• Ability to analyze market trends, customer needs, and develop account-specific strategies.

• Familiarity with ERP systems, inventory management, and warranty processes.

This position will be based in Jakarta.