Job Description
Full details about the role and requirements
Yukerja Summary
The ENGINEERING & SERVICE SENIOR MANAGER role at Global Quest Consulting Group is curated from Bossjob (category Teknologi & IT). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Qualifications:
• Engineering Graduate, preferably a licensed Mechanical Engineer
• With at least 10 years of managerial experience in HVAC, general equipment maintenance, and warranty management
• Knowledgeable in kitchen, laundry equipment, & air-conditioning
• With at least ten (10) years' experience as a Manager
• With experience in after-sales service, parts sales, managing targets, contract negotiation, inventory forecasting, and accounts receivable management
• With good customer service, negotiation, and presentation skills
• High proficiency in MS Office, especially in MS Excel.
• Organizes, plans, and coordinates all after-sales activities of the department.
• Maintains close liaison with customers and suppliers.
• Prepares a summary of parts sales forecasts for the division.
• Negotiates service contracts.
• Updates management on the progress of escalated service activities and acquires management approval on recommended action.
• Assists in the formulation of short- and long-range planning and in the preparation of forecasts and other required reports.
• Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
• Manages the credit and collection activities of the department. Ensures that Ars are paid
on time.
• Recruits and assigns enough qualified personnel to adequately cover customer service
• requests.
• Works hand in hand with customer’s installation and maintenance engineers until every major equipment purchased is installed and commissioned. "
• Provides the necessary personality in closing or finalizing sales negotiations and contracts.