Customer Service Export Import

About us
PT Suzuyo Indonesia is a leading logistics and transportation company specialising in comprehensive shipping and transportation management solutions. With a strong commitment to excellence and customer satisfaction, we serve as a trusted partner for businesses requiring reliable export and import services. Our company combines industry expertise, modern infrastructure, and dedicated personnel to deliver seamless logistics solutions across regional and international markets.

About the role
We are seeking a Customer Service Export Import professional to join our dynamic team in Jakarta Timur, Jakarta Raya on a full-time basis. This role is pivotal in maintaining our reputation for outstanding customer service in the shipping and transportation management sector. As a Customer Service Export Import specialist, you will be the primary point of contact for our clients, ensuring smooth communication throughout the export and import process. You will play a crucial role in building and maintaining strong client relationships whilst managing the complexities of international trade documentation and logistics coordination.

Key responsibilities

1. Handle customer inquiries and provide comprehensive support regarding export and import shipments, including documentation requirements, timelines, and regulatory compliance

2. Process and verify export and import documentation, including bills of lading, commercial invoices, packing lists, certificates of origin, and customs declarations

3. Coordinate with shipping agents, customs brokers, freight forwarders, and other logistics partners to ensure timely and accurate handling of shipments

4. Track and monitor shipments throughout their journey, providing regular updates to customers regarding status and estimated delivery times

5. Resolve customer complaints and issues promptly, escalating complex matters to senior management when necessary

6. Maintain detailed records of all customer interactions, transactions, and shipment data in the company database

7. Prepare quotations and cost estimates for export and import services based on customer requirements and market rates

8. Ensure compliance with international shipping regulations, customs requirements, and company policies

9. Liaise between customers and internal departments to facilitate smooth operations and address any logistical challenges

10. Provide regular feedback to management regarding customer needs, market trends, and operational improvements

What we're looking for

1. Proven experience in customer service, preferably within the shipping, logistics, or transportation industry

2. Strong understanding of export and import procedures, customs documentation, and international trade regulations

3. Excellent knowledge of shipping terminology, incoterms, and logistics processes

4. Proficiency in using logistics management software and Microsoft Office applications (Word, Excel, Outlook)

5. Outstanding written and verbal communication skills in English; proficiency in Indonesian is essential, and additional languages are advantageous

6. Strong organisational and time management abilities with the capacity to handle multiple shipments simultaneously

7. Attention to detail and accuracy in processing documentation and data entry

8. Problem-solving skills and the ability to think critically under pressure

9. Professional demeanour with a customer-centric approach and commitment to service excellence

10. Flexibility and willingness to work in a dynamic, fast-paced environment

11. High school diploma or equivalent; additional qualifications in logistics, shipping, or international trade are preferred

What we offer
We are committed to providing a supportive and rewarding work environment for our employees. Benefits of working at PT Suzuyo Indonesia include:

1. Competitive salary and performance-based incentives aligned with industry standards

2. Comprehensive health and medical insurance coverage for employees and their families

3. Professional development and training opportunities to enhance skills and career progression

4. Career growth opportunities within our expanding logistics and transportation division

5. A collaborative and inclusive workplace culture that values teamwork and innovation

6. Flexible working arrangements where applicable to support work-life balance

7. Access to company facilities and wellness programmes

8. Supportive management with clear communication and transparency

Apply now
If you are an experienced customer service professional with a passion for excellence in export and import logistics, we would like to hear from you. Please submit your CV, cover letter, and any relevant certifications to join our team at PT Suzuyo Indonesia. We look forward to welcoming a dedicated professional who can contribute to our continued success in the shipping and transportation management sector.