Tour Consultant (Multiple Trip - Inbound Domestic)

Job Description :

• Communicate professionally with international customers through email, WhatsApp, phone calls, and online meetings.

• Understand customers’ travel needs and provide suitable travel recommendations, destinations, and tour packages.

• Design customized travel itineraries based on customers’ preferences, budget, and travel objectives.

• Prepare quotations, and detailed itineraries.

• Assist customers throughout the booking process and provide accurate travel information.

• Coordinate with Tour Guides, Operations Teams, and external partners to ensure seamless travel experiences.

• Handle customer inquiries, requests, and concerns in a timely and professional manner.

• Build and maintain strong relationships with customers to ensure high levels of satisfaction.

• Manage travel arrangements and ensure all bookings and documentation are completed accurately.

• Provide ongoing support to customers before, during, and after their trips.

• Maintain customer records and update information.

• Stay informed about travel trends, destinations, and tourism-related developments.

Requirements :

• Bachelor's Degree in Tourism, Hospitality or a related field.

• Excellent English communication skills, both written and spoken (minimum B2 level or equivalent).

• Experience communicating with international customers, clients, or stakeholders is highly preferred.

• Minimum 1 year of experience in Customer Service, Travel Consulting, Hospitality, Tourism, or a related field.

• Strong interpersonal and cross-cultural communication skills.

• Excellent problem-solving and customer-handling abilities.

• Detail-oriented with strong organizational and multitasking skills.

• Proficient in Microsoft Office, Google Workspace, and online communication tools.

• Ability to work independently and collaboratively in a fast-paced environment.

• Passion for travel, tourism, and delivering exceptional customer experiences.

Preferred Qualifications :

• Experience in the travel, tourism, hospitality, or international customer service industry.

• Additional foreign language skills (French, German, Spanish, Mandarin, etc.) are a plus.

• Familiarity with travel planning, itinerary development, and reservation systems.

• Experience working with international travelers from different cultural backgrounds.