Manager Operasional

*WE ARE HIRING - HEAD OF OPERATIONS*

*Main Objective:*

The main objective of this role is to lead, manage, and improve the Company’s daily operations, including legal, corporate, immigration, client service, and internal management functions.

The Head of Operations will be responsible for ensuring that all operational processes run efficiently, professionally, and in accordance with the Company’s standards. This includes managing operational workflows, supervising team performance, improving company systems, coordinating client matters, supporting PT PMA-related processes, immigration matters, contract administration, internal documentation, and ensuring that each department follows clear procedures and timelines.

This role requires a candidate with a strong understanding of company operations, PT PMA procedures, immigration processes, contract management, client management, team coordination, and internal system development. The candidate is expected to help the Company build a more structured, organized, efficient, and scalable operational system to support the Company’s growth.

*Key Responsibilities:*

* Lead and manage the Company’s daily operational activities, including legal, immigration, corporate, administration, client service, and internal support functions.

* Develop, improve, and implement internal company systems, SOPs, workflows, trackers, reporting structures, and operational procedures to create more efficient business processes.

* Monitor and supervise operational tasks to ensure that each department completes its work accurately, professionally, and within the required deadlines.

* Coordinate PT PMA-related matters, including company establishment, company amendments, corporate documents, licensing, NIB, OSS-related matters, and other corporate administration processes.

* Coordinate immigration-related matters, including KITAS, visa processes, EPO, stay permits, supporting documents, client communication, and coordination with the immigration team or relevant external parties.

* Manage and improve the Company’s client service process, including client communication, follow-up, document requests, project updates, and internal coordination.

* Coordinate with management, the legal team, finance team, HR team, immigration team, admin team, project team, and external parties to ensure smooth operational execution.

* Prepare operational reports, progress updates, internal summaries, and management reports as required by the Chief Executive Officer or management.

* Monitor team performance, task progress, internal deadlines, and departmental responsibilities.

* Assist in building a stronger internal structure by improving task delegation, accountability, documentation standards, and communication flow between departments.

* Support the Company in creating a professional and well-organized working system to support business growth, client satisfaction, and long-term operational efficiency.

*Requirements:*

* Minimum 3–5 years of experience in operations, legal operations, corporate services, immigration services, business administration, consulting, or a similar managerial role.

* Strong understanding of PT PMA processes, corporate documents, company licensing, OSS/NIB matters, and general corporate administration in Indonesia.

* Good understanding of immigration processes, including KITAS, visa procedures, stay permits, EPO, and supporting document requirements.

* Able to create, improve, and implement company systems, SOPs, workflows, task trackers, reporting structures, and internal procedures.

* Strong leadership skills with the ability to supervise, guide, and coordinate teams across different departments.

* Strong organizational skills and the ability to manage multiple tasks, deadlines, clients, and internal priorities at the same time.

* Able to identify operational issues and provide clear, practical, and effective solutions.

* Able to communicate professionally with clients, management, employees, government authorities or relevant institutions, vendors, and external partners.

* Good understanding of client service standards, document management, follow-up systems, and internal coordination.

* Able to work under pressure, handle urgent matters, and ensure that tasks are completed on time.

* Proficient in Google Workspace, Microsoft Office, spreadsheets, task trackers, and other internal management tools.

* Good English communication skills, both written and verbal.

* Detail-oriented, responsible, disciplined, proactive, and able to maintain confidentiality properly.

* Professional attitude with strong leadership, problem-solving skills, accountability, and work ethic.

The candidate will also coordinate directly with the legal, immigration, finance, HR, administration, project, client service, and management teams as required.