Client Operations Associate (Freelance)

Key responsibilities of this role include:

• Daily monitoring and data coverage checking, scraping missing data, especially for priority clients experiencing a crisis or issue. 
• Data injection, data maintenance, backdating, and quality assurance activities.

• Handling maintenance accounts and low-package clients with routine operational requests.

• Supporting campaign setup, issue resolution, and platform-related administrative tasks.

• Providing backup operational support during peak workload periods and client escalations.
• Fresh graduates are open to apply

Requirements:

• Strong attention to detail and ability to maintain high accuracy in operational tasks.
• Comfortable working with data, spreadsheets, and repetitive processes while maintaining quality standards.
• Proficient in Microsoft Excel or Google Sheets.
• Good analytical and problem-solving skills.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Good written and verbal communication skills in both Bahasa Indonesia and English.
• Willing to handle operational, administrative, and client support-related activities.
• Able to work independently as well as collaboratively within a team.
• Willing to go to the office Mon-Wed (Hybrid)

Preferred Qualifications:

• Internship or prior experience in operations, account management, customer support, customer success, data management, research, or related functions.
• Familiarity with social media monitoring, social listening, digital marketing platforms, or SaaS products.
• Basic understanding of data scraping, data quality assurance, or database management.
• Experience using ticketing, CRM, or project management tools is a plus.