QA System

Quality Assurance System Specialist

Job Description

• Plan and conduct food safety audits for restaurant outlets, warehouses, and internal functions to ensure compliance with company standards and applicable regulations.

• Lead the implementation, monitoring, and continuous improvement of the Food Safety Management System (FSMS).

• Develop, review, and update SOPs, policies, work instructions, and procedures related to quality and food safety.

• Conduct food safety training and awareness programs for operational and support teams.

• Coordinate corrective and preventive actions (CAPA) and monitor the effectiveness of improvement initiatives.

• Collaborate with cross-functional departments to ensure alignment of quality and food safety standards.

• Support internal and external audits, including certification and regulatory audits (e.g. HACCP, ISO 9001, FSSC 22000, GMP).

• Monitor compliance with food safety standards and recommend continuous improvement initiatives.

Qualifications

• Bachelor's Degree in Food Technology, Biotechnology, Food Science, or a related field.

• Minimum 5 years of experience in Quality Assurance and Food Safety Management within the restaurant, hospitality, or retail industry.

• Strong knowledge of HACCP, GMP, ISO 9001, FSSC 22000, and Food Safety Management Systems.

• Experience in conducting internal audits and supporting external certification or regulatory audits.

• Experienced in developing, reviewing, and implementing SOP and quality procedures.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Proficient in Microsoft Office (Excel, Word, PowerPoint).

• Good command of written and spoken English.

• Willing to travel for outlet and warehouse audits.