Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service role at Smartec Technology Indonesia is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Responsibilities:
Having the knowledge of the product, providing information about the company's products and services.
As a customer relations officer, that is as someone who can foster good relations with third parties.
As a communicator, it means as a person who contacts customers and provides information about everything that is needed.
As a receptionist, it means as a receptionist who comes to the office, its function is in terms of serving guests who come and provide the desired information as complete as possible.
Provide information about product/service procedures available to customers.
Provide information about requirements that must be met by customers to get certain products/services.
Handling customer complaints and provide the best solution.
Submit customer complaints to related divisions in order to improve the quality of the company.
Answering questions related to products and services from various platforms.
Record and analyze the problems asked by consumers to find out the deficiencies in our products and services.
Record consumer information to follow up on the problem (if not resolved)
Requirements:
Candidate must possess at least a High School Diploma’s Degree from any field
Have minimum 1 year of experience as a Customer Service or Contact Center
Good communication skills
Orientation to details
Customer-oriented
Strive for continuous improvement