Import Operations Specialist (Customs & Logistics)

About the Role

Midea Indonesia is looking for an experienced Import Operations Specialist to support our manufacturing operations. This role will be responsible for managing the end-to-end import process of production materials and equipment, ensuring timely customs clearance, delivery, and logistics coordination to support uninterrupted factory operations.

Responsibilities

• Manage the full import process for production materials and equipment under general trade import procedures.

• Monitor shipment arrivals, customs clearance progress, cargo release, and final delivery to factory locations.

• Coordinate with overseas suppliers, shipping lines, freight forwarders, trucking vendors, and customs brokers.

• Ensure smooth execution of import logistics activities while maintaining delivery timelines.

• Verify import documentation and support customs compliance requirements.

• Assist in handling customs inspections, import declarations, and logistics-related issues.

• Maintain import logistics records, shipment tracking reports, arrival schedules, and cost documentation.

• Investigate and resolve logistics issues such as delays, damages, and shipment discrepancies.

• Support continuous improvement initiatives for import logistics processes and SOP implementation.

• Collaborate with internal stakeholders to ensure efficient material flow for manufacturing operations.

Requirements

• Minimum Diploma (D3) or Bachelor’s Degree in Logistics, Supply Chain Management, International Trade, Business Administration, or related fields.

• Minimum 2 years of experience in Import Logistics, Customs Clearance, Freight Forwarding, Supply Chain Operations, or related positions.

• Experience handling import documentation and general trade import procedures.

• Familiarity with Indonesian import regulations, customs processes, and logistics operations is highly preferred.

• Strong attention to detail and ability to manage multiple logistics activities simultaneously.

• Capable of identifying and resolving logistics issues independently.

• Good communication skills and ability to coordinate with local and international logistics partners.

• Proficient in English for daily business communication.

• Able to work in a fast-paced manufacturing environment.

• Mandarin proficiency will be an advantage but is not mandatory.

Preferred Background

Candidates with experience in the following industries are encouraged to apply:

• Manufacturing

• Electronics

• Consumer Goods (FMCG)

• Logistics & Freight Forwarding

• Import & Export Operations

• Supply Chain Management