Financial Services Representative | No Experience Welcome

Customer Service Representative – Banking, Financial Services & Insurance (BFSI) Account

Job Description

Are you passionate about delivering exceptional customer service and helping people with their banking and financial needs? Join our growing team and become part of a dynamic environment where your communication skills and commitment to excellence are valued.

As a Customer Service Representative – Banking, Financial Services & Insurance (BFSI) Account, you will be responsible for assisting customers with their inquiries, resolving concerns, and providing accurate information about banking, financial, and insurance-related products and services. You will play a key role in creating positive customer experiences while ensuring compliance with company policies and industry standards.

Key Responsibilities

• Handle inbound and/or outbound customer interactions in a professional and timely manner.
• Assist customers with inquiries related to banking, financial services, and insurance products.
• Resolve customer concerns by identifying appropriate solutions and ensuring complete resolution.
• Provide accurate information regarding accounts, transactions, billing, policies, and available services.
• Verify customer information while maintaining strict confidentiality and data privacy standards.
• Document customer interactions accurately in the company's systems.
• Meet or exceed quality, productivity, attendance, and customer satisfaction metrics.
• Stay updated on company policies, products, procedures, and regulatory requirements.
• Collaborate with team members and support departments to ensure excellent customer service.

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.
• Excellent verbal and written English communication skills.
• Strong customer service orientation and problem-solving skills.
• Basic computer navigation and typing skills.
• Ability to work in a fast-paced environment.
• Willing to work onsite.
• Willing to work on a shifting schedule, including weekends and holidays if required.

What We Offer

• Competitive salary package
• Performance-based incentives
• Paid training
• HMO and other company benefits
• Career growth and development opportunities
• Supportive and collaborative work environment

If you're ready to build a rewarding career in the Banking, Financial Services & Insurance industry, we'd love to hear from you. Apply today and take the next step toward a successful career with us!