Job Description
Full details about the role and requirements
Yukerja Summary
The Collection Assistant role at Asia Peopleworks Inc. is curated from Bossjob (category Keuangan & Perbankan). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
JOB DESCRIPTION:
• Customer Service and Collections Handling
• Inbound and Outbound Call Management
• Customer Inquiry Resolution and Complaint Handling
• Account Information Accuracy and Timely Processing
• Effective Communication (Calls, Email, Helpdesk)
• Internal Coordination and Team Collaboration
• CRM Monitoring and Escalation Management
• Call Documentation and Records Management
• Data Encoding and Records Updating (CIS Handling)
• Debit/Credit Memo Preparation
• Payment Arrangement Recommendation and Account Endorsement
• Delinquent Account Handling and Fraud Escalation
• Risk Identification and Reporting
• Collection Target Achievement and Service Compliance