Patient Services Representative

Category: Customer Service

Location:


Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the
Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change.

The Patient Services Representative will perform the functions outlined below:

• Handle patient calls related to their outstanding balances
  
• Transcribe voicemails from patients and returns the patients' message
  
• Facilitate payments utilizing client software application
  
• Review all records and makes necessary financial responsibility transfers
  
• Check patient eligibility through insurance online website
  
• Make payment plan arrangements for patients experiencing financial difficulty,and small balance write-off based on the Clientestablished guidelines
  
• Escalate issues/concerns that cannot be resolved to Team Lead and/or Client
  
• Stay up to date with the changes that affect client’s reimbursements
  
• Understand how the medical insurance industry works
  
• Thoroughly notes all encounters/accounts worked
  
• Always maintain HIPAA guidelines. Patient confidentiality is critical
  
• Know how to read an Explanation of Benefit (EOB) to determine patient vs clientliability.
  

Requirements

Requirements

• Graduate of any4-year course
  
• Must have at least 1 year prior experience inbound customer service support preferably in the U.S.medical billing industry
  
• Possesses keen attention to details
  
• Must have excellent English written and oral communication skills
  
• Willing to work under pressure
  
• Willing to work U.S. hours
  

Details

Originally posted on Himalayas