Job Description
Full details about the role and requirements
Yukerja Summary
The Salesforce Application Support Analyst role at PT. Enigma Cipta Humanika (Enigma Camp) is curated from Glints (category Kesehatan). Note the work location (Setiabudi) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Ringkasan
Kami mencari Salesforce Application Support Analyst untuk penempatan di salah satu perusahaan pembiayaan terkemuka di Indonesia. Kamu akan bertanggung jawab memonitor sistem Salesforce, menangani issue dari user, dan memastikan operasional berjalan lancar.
Tanggung Jawab
Monitor Salesforce system health, API limits, dan data storage capacity setiap hari
Track background jobs, Apex queue workflows, dan scheduled data deployments
Cek status service middleware, error rate, dan failed message queue
Eskalasi anomali hasil monitoring ke IT Application
Terima & catat laporan issue dari user via Helpdesk
Triage & klasifikasi severity berdasarkan dampak bisnis
Investigasi & resolusi issue ringan, eskalasi ke L2/L3
Dokumentasi incident: root cause, action taken, timeline, resolusi, lesson learned
Post-deployment verification — verifikasi fungsi berjalan normal, rollback jika ada issue
Persyaratan Wajib
Sertifikasi Salesforce Certified Administrator (ADM-201)
Pengalaman 1–2 tahun di IT monitoring, Service Desk, atau Application Support
Paham navigasi Salesforce Setup, Event Monitoring, dan Salesforce Shield
Berpengalaman dengan tools monitoring: Datadog, Splunk, New Relic, atau Salesforce Optimizer
Mampu mengoperasikan ITSM: Jira Service Desk atau ServiceNow
Paham dasar SOQL, struktur API (REST/SOAP), dan analisis log
Detail Posisi
Posisi Salesforce Application Support Analyst
Penempatan Sudirman, Jakarta Selatan
Tipe WFO (Work From Office)
Benefit
BPJS Ketenagakerjaan & Kesehatan
Uang Kompensasi Masa Kerja
THR pro-rated
Laptop disediakan