Hotel Business Operations Manager – Reserved Unit

About the role

PT Delonix Group Indonesia is seeking a Hotel Business Operations Manager – Reserved Unit to join our dynamic hospitality team. This is a full-time position based in West Jakarta, Jakarta. As Hotel Business Operations Manager, you will be responsible for overseeing the operational efficiency and profitability of our reserved unit whilst maintaining exceptional service standards and guest satisfaction. This role is pivotal in driving operational excellence and ensuring seamless day-to-day management of hotel operations, reporting directly to senior management and serving as a key strategic partner in the hotel's success.

Key responsibilities

• Oversee daily hotel operations to ensure smooth functioning of all departments and adherence to company policies and procedures

• Monitor financial performance of the reserved unit, including revenue management, cost control and profitability analysis

• Supervise and coordinate with department heads across rooms, food and beverage, housekeeping and maintenance to optimise service delivery

• Implement and maintain operational standards and quality assurance protocols to ensure guest satisfaction and loyalty

• Manage staffing requirements, training programmes and performance management for the reserved unit team

• Handle guest relations, complaints resolution and escalation management with professionalism and discretion

• Develop and execute strategies to enhance occupancy rates, average daily rate and revenue per available room

• Maintain comprehensive records, reports and documentation of operational metrics and performance indicators

• Ensure compliance with health, safety and regulatory requirements across all operational areas

• Collaborate with senior management on strategic planning, budgeting and business development initiatives

What we're looking for

• Minimum 5 years of experience in hotel operations management or similar senior hospitality management role

• Proven track record of successfully managing hotel operations, reserved units or specific property divisions

• Strong understanding of hotel financial management, revenue optimisation and cost control strategies

• Excellent leadership and people management skills with the ability to motivate and develop team members

• Outstanding communication and interpersonal skills with ability to build strong relationships with guests and staff

• Proficiency in hotel management systems and Microsoft Office applications

• Knowledge of hospitality industry standards, best practices and quality assurance protocols

• Strong problem-solving abilities and decision-making skills under pressure

• Bachelor's degree in Hospitality Management, Business Administration or related field, or equivalent professional experience

• Fluency in English and Bahasa Indonesia; additional language skills are advantageous

• Flexibility to work evening, weekend and public holiday shifts as required

About us

PT Delonix Group Indonesia is a leading hospitality and tourism company dedicated to delivering exceptional guest experiences and maintaining the highest standards of service excellence. We pride ourselves on our commitment to innovation, sustainability and creating welcoming environments where guests feel valued and cared for. Our team comprises experienced professionals passionate about hospitality, and we foster a culture of collaboration, continuous improvement and professional development.

What we offer

We offer a competitive compensation package commensurate with experience and qualifications. Our benefits include comprehensive health and wellness programmes, professional development and training opportunities, career advancement prospects within the hospitality industry, and a supportive work environment that values employee wellbeing. We are committed to fostering diversity and inclusion in the workplace and encourage applications from all qualified candidates. If you require any reasonable adjustments or alternative formats of information during the recruitment process, please do not hesitate to contact us.

Apply now

If you are an experienced hotel operations professional seeking a challenging and rewarding role with a respected hospitality organisation, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience and a completed application form through our recruitment portal. We look forward to hearing from you.