Frontdesk (Guest Relation Officer_

We are seeking a dedicated and customer-focused Front Desk (Guest Relations Officer) to join our team at PT Gaya Ragam Moderen. This position based in Kebayoran Baru, Jakarta, where you will be the first point of contact for our guests, setting the tone for their experience with our organisation. In this role, you will be responsible for delivering exceptional guest services, managing check-ins and check-outs, handling enquiries, and ensuring every guest interaction reflects our commitment to excellence and hospitality. Your role is strategically important as you will directly influence guest satisfaction, loyalty, and our reputation within the hospitality industry.

Key responsibilities

• Greet guests warmly upon arrival and departure, providing a welcoming and professional first impression

• Process guest check-ins and check-outs efficiently whilst maintaining accurate records and attention to detail

• Address guest enquiries, requests and concerns promptly and professionally, resolving issues to ensure guest satisfaction

• Manage room reservations, amendments and cancellations using front desk management systems

• Provide information about hotel facilities, services, local attractions and dining options to enhance the guest experience

• Handle guest complaints with empathy and discretion, escalating matters appropriately when necessary

• Coordinate with housekeeping, maintenance and other departments to ensure smooth operations and timely resolution of guest requests

• Maintain a neat, organised and secure front desk environment, managing keys and other essential items

• Process payments, manage billing inquiries and maintain financial accuracy in all transactions

• Perform night shift duties if required, including security protocols and emergency procedures

What we're looking for

• Previous experience in a front desk or guest services role within the hospitality especially in Beauty Clinic industry.

• Excellent communication skills in English and Bahasa Indonesia, with additional languages an advantage

• Strong customer service orientation with the ability to remain calm and professional under pressure

• Proficiency in using front desk management systems and Microsoft Office applications

• Exceptional interpersonal skills and the ability to build rapport with guests from diverse backgrounds

• Attention to detail and organizational skills to manage multiple tasks simultaneously

• Problem-solving abilities and a proactive approach to handling guest requests and complaints

• Flexibility to work shifts including early mornings, evenings and weekends as required

• Professional appearance and demeanor consistent with hospitality standards

• High level of integrity and discretion when handling sensitive guest information