Patient Coordinator & Receptionist

Experience in aesthetic, wellness, fertility, or specialty clinics will be highly preferred.

Job Description

• Welcome and assist patients, visitors, and international clients in a professional manner.

• Manage appointments, patient registration, and front desk operations.

• Coordinate patient schedules with doctors, nurses, and the Cell Processing Laboratory.

• Explain clinic procedures, treatment processes, and service information to patients.

• Handle phone calls, WhatsApp, email, and other patient inquiries.

• Prepare and maintain accurate patient records and administrative documents.

• Process billing, payments, and daily administrative tasks.

• Support patient follow-up and ensure an excellent patient experience.

• Maintain confidentiality and comply with clinic policies and SOPs.

• Perform other administrative and patient coordination duties as assigned.

Requirements

• Minimum Diploma (D3) or Bachelor's degree in any discipline (Healthcare-related field preferred).

• Minimum 3 years of experience as a Patient Coordinator, Medical Receptionist, Customer Service, or Front Office in a healthcare setting.

• Excellent communication and interpersonal skills.

• Fluent in English (spoken and written) is mandatory.

• Professional appearance and customer-oriented attitude.

• Strong organizational and multitasking skills.

• Proficient in Microsoft Office and computer-based administration.

• Able to handle patient appointments, registration, and administrative tasks accurately.

• Experience serving international patients is an advantage.

• Willing to work at BSD Biomedical Campus, Tangerang.