Administration Officer

Provide seamless administrative and frontline support to enhance patient experience in ambulatory care. Coordinate bookings, referrals, and communications within a multidisciplinary team.

About the role

Permanent full-time and temporary full-time opportunity to deliver high-quality administrative support within Ambulatory Care Services at the Surgical, Treatment and Rehabilitation Service. You will manage bookings, referrals, admissions and reception services, working across rotating administrative roles while supporting multidisciplinary teams to ensure efficient, patient-centred service delivery.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide professional and high level administrative and frontline support to all patients, visitors and employees of STARS, demonstrating understanding, empathy and patience, while ensuring confidentiality, tact, diplomacy and discretion whilst being accountable for the quality of work undertaken.
• Provide excellent customer service and communicate clearly and confidently with patients, members of the public and facility staff, face-to-face and via virtual care services, asking questions, responding to enquires and providing accurate information.
• Confidently execute required work through the utilisation of information systems including Microsoft Office Suite, Hospital Based Corporate Information System (HBCIS), integrated electronic Medical Record (ieMR), Enterprise System Management (ESM), Electronic Booking System (EBS), Q-Flow, Interpreter Services, S4HANA, PRODA, Smart Referrals Workflow Solution, Amazon Connect, and RiskMan.
• Proficiently complete tasks associated with bookings for appointments including patient check/out, admissions/discharges, appointment cancellations, confirmations and rescheduling, referrals, appointment outcomes, management of telehealth appointments, and waitlist management using the relevant information systems, ensuring alignment with the Implementation Standards and seeking involvement of the MDT as necessary.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED