Fulfillment Center Operations Manager

PT Pakaian Karya Bangsa is looking for a highly driven and experienced Fulfillment Center Operations Manager to lead and optimize our end-to-end warehouse operations.

This role will oversee inbound operations, inventory control, outbound fulfillment, shipping, and reverse logistics activities to ensure operational excellence, inventory accuracy, and outstanding customer experience across our omnichannel business.

Key Responsibilities

• Lead and manage end-to-end fulfillment center operations, including inbound, inventory control, outbound fulfillment, shipping, and returns processes.
• Ensure inventory accuracy and maintain efficient warehouse workflows to support business growth.
• Monitor operational KPIs, including SLA achievement, order fulfillment accuracy, productivity, inventory accuracy, and logistics performance.
• Drive continuous improvement initiatives to increase operational efficiency, optimize warehouse capacity, and reduce logistics costs.
• Collaborate closely with Merchandising, E-Commerce, Customer Operations, Finance, and IT teams to ensure smooth operational execution.
• Manage workforce planning, scheduling, performance management, and team development across warehouse operations.
• Ensure compliance with warehouse safety standards, operational procedures, and company policies.
• Analyze operational data and prepare management reports with actionable recommendations for process improvement.

Requirements

• Bachelor's Degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 5 years of experience in warehouse, fulfillment, logistics, or supply chain operations.
• Minimum 3 years of experience in a managerial role within e-commerce, retail, FMCG, distribution, or fulfillment center environments.
• Strong understanding of inbound operations, inventory management, outbound fulfillment, shipping operations, and reverse logistics.
• Hands-on experience with Warehouse Management Systems (WMS) and ERP platforms.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Proven leadership experience in managing operational teams and achieving performance targets.
• Proficient in Microsoft Excel and operational reporting tools.
• Excellent communication and stakeholder management skills.

What We Offer

• Opportunity to play a key role in building and scaling a fast-growing fashion retail business.
• Dynamic and collaborative working environment.
• Career growth and leadership development opportunities.
• Competitive compensation and benefits package.

Ready to make an impact? Apply now and help us build a world-class fulfillment operation.

📍 Fulfillment Center – Tangerang, Banten