Operations Supervisor

Job Title: Operations Supervisor – Bar

Job Responsibilities

• Supervise the daily operations of the bar and ensure smooth service during operating hours.
• Monitor staff attendance, scheduling, grooming, and overall performance.
• Ensure excellent customer service by addressing guest concerns and resolving complaints professionally.
• Coordinate with bartenders, servers, cashiers, and other team members to maintain efficient operations.
• Monitor inventory levels, oversee stock requisitions, and prevent product shortages and wastage.
• Ensure proper handling, storage, and accountability of beverages, supplies, and equipment.
• Implement and enforce company policies, operational standards, and service procedures.
• Conduct regular staff briefings, coaching, and on-the-job training to improve team performance.
• Prepare daily operational reports, incident reports, and inventory updates for management.
• Ensure compliance with health, sanitation, safety, and liquor regulations.
• Monitor cleanliness and overall appearance of the bar, storage areas, and guest service areas.
• Coordinate with the HR and Management Team regarding employee concerns, disciplinary matters, and operational improvements.
• Assist in planning promotions, events, and special activities to maximize sales and customer satisfaction.
• Maintain a safe, organized, and positive working environment for all employees.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field is preferred.
• At least 2–3 years of supervisory experience in a bar, nightclub, restaurant, hotel, or similar hospitality establishment.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal skills.
• Knowledge of bar operations, beverage service, inventory management, and cash handling.
• Ability to lead and motivate a team in a fast-paced environment.
• Capable of handling customer concerns and operational issues professionally.
• Proficient in preparing reports and using Microsoft Office applications.
• Willing to work on shifting schedules, weekends, holidays, and late-night operations.
• Can work under pressure and maintain high operational standards.
• Honest, reliable, and committed to delivering excellent guest service.

Preferred Skills

• Leadership and team management
• Customer service excellence
• Inventory and cost control
• Problem-solving and conflict resolution
• Time management and multitasking
• Attention to detail
• Operational planning and execution
• Report preparation and documentation