Glints Teknologi & IT Full Time

Senior Agent Contact Center

PT. Transcosmos Indonesia

Semarang Barat IDR 3.700.000 – 4.200.000 Diposting 20 jam lalu
Lokasi Semarang Barat
Gaji IDR 3.700.000 – 4.200.000
Tipe Kerja Full Time
Negara Indonesia
Lamar Sekarang

Deskripsi Pekerjaan

Informasi lengkap tentang posisi dan persyaratan

Ringkasan Yukerja

Lowongan Senior Agent Contact Center di PT. Transcosmos Indonesia kami kurasi dari Glints (kategori Teknologi & IT). Perhatikan lokasi kerja (Semarang Barat) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.

Job Description:

  1. Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
  2. Provide the appropriate solutions for Customers' cases related to Request & Complain for Online Travel Agency within the agreed SLA
  3. Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
  4. Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
  5. Always comply with the latest SOP, Working Instructions, Company guidelines
  6. Actively involve in team's activity based on availability"



Job Requirements:

  1. Experienced contact center agents (preferably experience in the online travel agency)
  2. Min. D3 - S1, with min GPA 2.75
  3. Familiar with Salesforce/CRM
  4. Preferably have active English skills (speaking/writing/reading/listening) min CEFR Level B1- Upper Intermediate
  5. Willing to work in a 24-hour shifting
  6. Willing to be placed in Semarang
  7. Willing to join as soon as possible
Sumber: Glints Diperbarui 29 menit lalu 9 kali dilihat

Disclaimer: Yukerja.com adalah agregator lowongan kerja, bukan pemberi kerja. Lowongan ini diagregasi dari Glints. Proses lamaran dilakukan di situs resmi perusahaan atau portal sumber. Kami tidak bertanggung jawab atas keakuratan informasi lowongan.

Tips Melamar Senior Agent Contact Center

  1. Baca deskripsi lengkap dan pastikan skill Anda match sebelum melamar ke PT. Transcosmos Indonesia.
  2. Sesuaikan CV dan cover letter dengan kata kunci dari job description — terutama untuk kategori Teknologi & IT.
  3. Klik Lamar Sekarang untuk diarahkan ke Glints. Proses rekrutmen sepenuhnya di situs sumber.
  4. Siapkan portfolio atau LinkedIn yang update jika diminta di tahap screening.
  5. Waspadai permintaan transfer uang — lowongan resmi tidak memungut biaya.

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