International Travel & Customer Service Coordinator

Working in an international environment providing service to worldwide clients & providers while being a part of a professional, young and dynamic team -

Position:  International Travel & Service Coordinator

Location: Jakarta, Indonesia

Job description: Serve as a liaison between Asian Assistance overseas clients, providers and patients according to standard procedures while ensuring, that both clients and providers receives the absolute highest quality service and support.

Duties:  

• Provide and arrange assistance & travel services to international clients, scheduling appointments & follow up after end service with to providers

• Manage and respond to incoming emails & phone calls in a very professional manner.

• Complete daily task list, update task list and handover task to next shift.

• Audit & prepare payment to providers

• Identify problems and determine the type of support/service needed.

• Plan and prioritize daily work activities, responding to the line manager and colleague’s requirements.

• Prompt detection and escalation of any kind of serious operation issues, customers complaint to supervisor.

To be considered for the position You will need the following:

• Minimum of Bachelor’s degree in relevant field.

• Good written and verbal communication skills in English.

• Proficiency in Amadeus software is required to manage and process travel bookings effectively. 

• Good computer literacy, knowledge of business software (Word processing), databases and communications.

• Good organization skills, accuracy, high attention to detail and flexible approach to responsibilities.

• Good ability to multi-task, prioritize, execute assignments which includes communication with clients, insurance companies and hospitals.

• Good collaboration with other departments and team, be adaptable and flexible, work on own initiative, priorities work effectively and balance conflicting tasks, cases under supervisions.

• Excellent interpersonal skills, problem solving skills.

• Ability to work in both teams setting and independently with less supervision. 

• Effective, pro-activeness in communication and collaboration.

• Ability to work under pressure and strict timeline.

• Ability to work in shift, holidays, weekends.

Competencies & Contributions:

• Ability to understand and appreciate issues from a wide range of perspectives and adapt Your thinking and approach based on this understanding.

• A curiosity to find out/obtain more information about the insured member & situation.

• Ask questions to clarify understanding, conducts research and scans the system, available tools and online platform for information that may be of use.

• Thinks ahead and takes decisive actions to make the most of opportunity and avoid future issues.

• Demonstrates a commitment to the company’s value and act in the best interest of the organization and its client’s, providers.

• Good team player

Interested applicants are required to submit a full CV and expected remuneration in English as well as a recent photo to