General Agency Operation Supervisor

Job Description:

• Receive agency appointments and provide excellent customer service by preparing Estimated Port Disbursement Accounts (EPDA) and quotations.

• Deliver port information to vessel masters and maintain communication with shippers, consignees, and principals.

• Appoint and coordinate with sub agents/local agents regarding vessel operational activities.

• Process new customer/vendor registration through KYC/KYV procedures and coordinate with the MIS team.

• Input and register vessel data as well as port disbursement expenses into Front End and Acumatica systems.

• Prepare and monitor prepayments for sub agents/local agents/vendors in accordance with the approved budget.

• Supervise agency administration and operations, from vessel document receipt to cargo document completion.

• Collect FDA documents from sub/local agents for processing in Acumatica and submission to the Finance & Accounting team for invoicing.

• Send customer satisfaction questionnaires and provide port regulation updates to principals/customers.

• Conduct vessel attending when required and ensure the readiness of vessel departure documents, including Bill of Lading (BL) issuance and handling of special shipments.

Qualification:

• Minimum 5 years of experience in shipping agency operations.

• Good communication skills in English, both verbal and written.

• Strong knowledge of shipping and logistics operations.

• Able to make quick and well-considered decisions in handling shipment-related issues.

• Responsible, disciplined, and compliant with company regulations.

• Up-to-date knowledge and understanding of port regulations.