Airfreight Manager

Lead and oversee all airfreight import and export activities to ensure shipments are moved safely, compliantly, on time, and profitably while maintaining excellent customer service and strong airline partnerships.

Key Responsibilities

1. Operational Management

Manage daily air export and air import operations.

Ensure all shipments are handled in accordance with airline, customs, and regulatory requirements.

Monitor shipment milestones from booking to final delivery.

Resolve operational disruptions, delays, claims, and service failures.

Ensure KPI targets for transit time, service quality, and productivity are achieved.

2. Airline & Vendor Management

Negotiate rates and service agreements with airlines, GSAs, co-loaders, and handling agents.

Maintain strong relationships with carriers and airport stakeholders.

Monitor carrier performance and capacity availability.

Develop cost-effective routing and consolidation solutions.

3. Customer Management

Act as escalation point for key customers.

Ensure customer requirements and SOPs are implemented.

Support sales teams with airfreight solutions, quotations, and RFQs.

Drive service improvement and customer retention programs.

4. Compliance & Customs

Ensure compliance with:

Indonesian Customs regulations

IATA requirements

Aviation security regulations

DG Cargo (Dangerous Goods) requirements

Company SOPs and quality standards

Maintain audit readiness and operational documentation.

5. Commercial & Financial Management

Manage airfreight P&L performance.

Monitor gross profit, revenue, and operational costs.

Review quotations and ensure competitive pricing.

Identify new business opportunities and airline partnerships.

Support budget planning and cost control initiatives.

6. Team Leadership

Lead, coach, and develop airfreight operations staff.

Conduct performance monitoring and training.

Assign workload and manpower planning.

Build a high-performance customer-focused team.

Typical Qualifications (Indonesia)

• Education : Bachelor's Degree in Logistics, Supply Chain, Business Administration, or related field.

• IATA certification is preferred.

• Experience 5–10 years in freight forwarding or logistics.

• Minimum 3–5 years managing airfreight operations.

• Strong import/export airfreight knowledge.

• Experience with airlines, customs, and cargo terminals (especially CGK/SHIA).

Skills

• Leadership and people management

• Airline rate negotiation

• Customs and regulatory knowledge

• Problem-solving under time pressure

• Business development and customer management

• Freight forwarding systems and MS Office proficiency

• Fluent Bahasa Indonesia and English

• KPIs Commonly Used for an Airfreight Manager

Given your freight-forwarding environment in Indonesia, typical KPIs may include:

• Airfreight revenue growth

• Gross profit per shipment

• Airline yield optimization

• Shipment on-time performance (OTP)

• Customer retention rate

• Claims ratio

• Compliance/audit score

• Productivity per staff member

• DSO (Days Sales Outstanding) support

• New customer acquisition for airfreight products