Tamil Speaker Customer Service

If you are a great communicator, thrive in a fast-paced environment, and are ready to relocate to beautiful Indonesia, we want to hear from you!

Key Responsibilities

• Customer Handling: Manage inbound inquiries, resolve customer complaints, and provide accurate solutions through various channels (email, chat, and phone).

• Issue Resolution: Troubleshoot user problems efficiently while maintaining a high level of professionalism and customer satisfaction.

• Localization Support: Assist in ensuring the tone and quality of support match the cultural nuances of Tamil-speaking users.

• Data Logging: Accurately document customer interactions and feedback in the CRM system to help improve our product and services.

• Collaboration: Work closely with cross-functional teams to escalate complex technical issues and follow up on resolutions.

Requirements

• Language Proficiency: Native or professional fluency in Tamil (written and spoken), and a strong command of English (B2-C1 level) for internal communication and training.

• Experience: Minimum of 1 year of work experience in any field (experience in Customer Service, Call Centers, Hospitality, or Sales is a plus, but not mandatory).

• Mobility: Must be willing to relocate to Indonesia and work fully onsite at our office.

• Skills: Strong communication skills, active listening, and a problem-solving mindset.

• Tech-Savvy: Familiarity with CRM tools (like Zendesk, Salesforce) or basic office software is preferred.

What We Offer

• Competitive salary and performance bonuses.

• Relocation package (flights, visa sponsorship, and initial accommodation support).

• Comprehensive health insurance.

• A vibrant, multicultural, and inclusive working environment.

• Clear career growth and development opportunities.