Resort Assistant Manager

About the role

PT Aum Yoga Retreat is seeking an Resort Assistant Manager to join our dynamic hospitality team in Ubud, Bali. This is a full-time position that plays a crucial role in ensuring exceptional guest experiences from the moment of booking through to departure. You will be instrumental in managing our reservations operations and fostering strong guest relationships, directly contributing to the success and reputation of our wellness retreat centre. This role combines operational management with guest-facing responsibilities, requiring both organisational excellence and genuine hospitality service skills.

About us

PT Aum Yoga Retreat is a premier wellness and yoga retreat destination located in the heart of Ubud, Bali. We are committed to providing transformative experiences for our guests through authentic yoga practices, holistic wellness programmes, and immersive cultural experiences. Our retreat centre combines traditional Balinese hospitality with modern wellness offerings, creating a sanctuary for personal growth and rejuvenation. We pride ourselves on our dedication to guest satisfaction, cultural integrity, and creating a welcoming environment for visitors from around the world seeking meaningful wellness experiences.

What you'll be doing

1. Supervise and oversee the reservation operations, ensuring all booking enquiries via email, telephone, and online platforms are handled efficiently, professionally, and in accordance with company standards.

2. Support the Resort Manager in overseeing the daily operations of the resort, ensuring exceptional guest experiences and smooth coordination across all departments.

3. Monitor reservation activities and guest communication to ensure booking accuracy, timely responses, and compliance with company service standards.

4. Oversee guest arrivals and departures, ensuring check-in, check-out, and overall guest interactions are delivered efficiently and professionally.

5. Act as the primary point of contact for escalated guest concerns, resolving issues promptly while maintaining high levels of guest satisfaction and service recovery.

6. Coordinate closely with Housekeeping, Front Office, Wellness, Food & Beverage, and other operational departments to ensure seamless guest experiences.

7. Supervise the Reservations and Guest Relations team, providing guidance, coaching, and performance support to maintain consistent service excellence.

8. Monitor occupancy levels, room availability, and operational readiness, working with relevant departments to maximise efficiency and guest satisfaction.

9. Review guest feedback and operational reports, identifying opportunities to improve service quality, operational efficiency, and guest loyalty.

10. Assist in implementing resort policies, SOPs, and service standards while ensuring compliance across operational teams.

11. Support revenue optimisation initiatives by identifying upselling opportunities, enhancing guest experiences, and contributing to occupancy and revenue targets.

12. Prepare operational reports, including occupancy, guest satisfaction, and departmental performance, and provide recommendations to support management decisions.

13. Act as the Manager on Duty when required, ensuring smooth day-to-day resort operations and serving as the main point of contact for guests and operational teams.

What we're looking for

1. Minimum 3-5 years of experience in hospitality management, preferably in a hotel, resort, or wellness retreat setting

2. Proven experience managing reservation systems and guest relations functions

3. Strong proficiency with property management systems (PMS) and reservation software

4. Excellent communication skills in English; proficiency in Indonesian and additional languages is advantageous

5. Demonstrated ability to manage multiple tasks simultaneously whilst maintaining attention to detail

6. Exceptional customer service skills with a genuine passion for creating memorable guest experiences

7. Problem-solving abilities and the capacity to remain calm under pressure

8. Organisational and time-management skills with the ability to prioritise effectively

9. Experience in team supervision and staff training

10. Knowledge of the wellness, yoga, or hospitality industry is preferred

11. Proficiency in Google Workspace and digital communication platforms

12. A positive, professional demeanour with strong interpersonal skills

What we offer

We are committed to creating a supportive and enriching work environment for our team members. We offer competitive remuneration commensurate with experience and qualifications. Our benefits package includes opportunities for professional development through hospitality management training programmes, exposure to wellness practices including complimentary yoga and wellness sessions, and the chance to work in a culturally rich environment. We provide flexible working arrangements where practicable, and we foster a collaborative team culture that values employee wellbeing. Additional benefits include meal provision during shifts, performance-based incentives, and opportunities for career advancement within the organisation as we continue to expand our offerings.

Apply now

If you are an enthusiastic hospitality professional with a genuine passion for guest relations and a commitment to excellence, we would like to hear from you. Please submit your CV, a cover letter detailing your relevant experience, and contact information to PT Aum Yoga Retreat. We look forward to welcoming a talented individual to our team who shares our commitment to providing exceptional wellness experiences in the beautiful setting of Ubud, Bali.