Call Center Agent (Minimum 6 Months BPO Experience)

Job Summary

We are looking for motivated and customer-focused Call Center Agents with at least 6 months of BPO experience to join our growing team. The ideal candidate will handle customer inquiries, resolve concerns efficiently, and provide exceptional service while maintaining a positive customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer concerns, inquiries, and complaints in a timely manner.
• Provide accurate information regarding products, services, and company policies.
• Document customer interactions and update records in the system.
• Meet quality assurance standards, productivity targets, and customer satisfaction goals.
• Follow company procedures while maintaining confidentiality and data security.
• Collaborate with teammates and supervisors to improve customer experience.

Qualifications

• Minimum of 6 months BPO/Call Center experience.
• High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.
• Excellent English communication skills, both verbal and written.
• Strong problem-solving and active listening skills.
• Basic computer knowledge and typing skills.
• Willing to work onsite and on shifting schedules, including weekends and holidays.
• Can start as soon as possible.

Why Join Us?

• Competitive salary package
• Performance incentives and bonuses
• Paid training
• HMO and other company benefits
• Career growth and advancement opportunities
• Fun and supportive work environment