Outbound Tour Manager

As a Outbound Tour Manager, you will be responsible for driving sales growth of domestic and international tour products by developing market opportunities, building strong client relationships, and promoting travel packages to individual, corporate, and group customers. You will work closely with the Sales and Operations teams to ensure customer needs are fulfilled while achieving the company's sales targets.

Key Responsibilities

• Promote and sell domestic and international tour packages to individual, corporate, and group clients.

• Develop new business opportunities and expand the customer base through networking, partnerships, and market development.

• Build and maintain strong relationships with existing clients, business partners, and travel agents to maximize repeat business.

• Prepare tour proposals, quotations, and package recommendations based on customer requirements.

• Collaborate with the Marketing team to develop promotional campaigns and increase product visibility.

• Achieve individual and team sales targets while maximizing revenue and profitability.

• Conduct product presentations, sales visits, and travel consultations for prospective clients.

• Monitor market trends, competitor activities, and customer preferences to identify new sales opportunities.

• Coordinate with the Operations team to ensure smooth execution of confirmed bookings and maintain customer satisfaction.

• Assist in developing tour products and travel packages based on market demand and customer feedback.

• Support the Operations team in itinerary planning, supplier coordination, or other operational matters when required.

Requirements

• Bachelor's degree in Tourism, Hospitality Management, or a related field is preferred.

• Minimum 3-5 years of experience as a Tour Manager, Product Executive, or in a similar role.

• Strong knowledge of international travel destinations, particularly Europe and/or Asia, as well as domestic destinations.

• Excellent communication, interpersonal, and presentation skills.

• Strong negotiation, networking, and supplier management abilities.

• In-depth understanding of travel products, visa requirements, travel regulations, and tour operations.

• Familiarity with travel booking systems, Online Travel Agencies (OTA), and reservation platforms.

• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.

• Customer-oriented mindset with a commitment to delivering outstanding service.

• Ability to work independently and collaboratively in a fast-paced, target-driven environment.

• Proficient in Microsoft Office (Word, Excel, and PowerPoint).

• Willing to work flexible hours, including weekends and public holidays when required.

• Fluency in Mandarin (spoken and written) will be an advantage.