Hotel Duty Manager

Operations Management

• Oversee the daily operations of the
• hotel to ensure smooth and efficient service delivery.
• Create and maintain an operating environment that promotes consistent guest satisfaction.
• Coordinate operational activities across all departments to achieve seamless hotel operations.
• Monitor daily operational performance and implement corrective actions when necessary.
• Ensure compliance with company policies, procedures, and service standards.

Guest Service Management

• Ensure exceptional guest experiences by maintaining high standards of hospitality and customer service.
• Monitor and answer queries on guest satisfaction through guest feedback, surveys, online reviews, and direct interaction.
• Investigate guest complaints promptly and implement appropriate corrective and preventive measures.
• Resolve guest concerns efficiently while maintaining professionalism and customer satisfaction.

Quality Assurance

• Conduct daily regular inspections and operational evaluations.
• Conduct routine audits of guest rooms, public areas, facilities, and hotel services.
• Identify operational deficiencies and implement continuous improvement initiatives.
• Assist in achieving departmental revenue, cost control, and profitability targets.
• Support the implementation of marketing, sales, and promotional activities that contribute to achieving or exceeding the hotel's business objectives.
• Recommend operational improvements to maximize efficiency and revenue generation.

Communication and Coordination

• Establish and maintain effective communication across all hotel departments.
• Conduct operational briefings and coordinate departmental activities to ensure service continuity.
• Prepare and submit operational reports as required by Management.
• Support the hotel's community relations and public affairs initiatives.
• Represent the hotel professionally during interactions with guests, government agencies, business partners, and local organizations when assigned.

QUALIFICATIONS

• Bachelor's Degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.
• At least 3–5 years of supervisory or managerial experience in hotel operations or hospitality management.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Knowledge of hotel operations, quality assurance, labor regulations, and safety standards.
• Proficient in Microsoft Office applications and hotel property management systems (PMS).
• Ability to work flexible schedules, including weekends, holidays, and rotating shifts.
• Willing to be relocated to Coron, Palawan.