Supervisor E-Commerce - TECNO Indonesia

About the role

We are seeking an experienced Supervisor E-Commerce to join PT Transisi Mobile Indonesia, the distributor for TECNO Indonesia. This is a full-time position based in Jakarta where you will take a leadership role in overseeing our e-commerce operations and driving sales growth through digital channels. As Supervisor E-Commerce, you will be responsible for managing online sales platforms, coordinating with various e-commerce partners, and ensuring excellent customer relationships across all digital touchpoints. This role is critical to our expansion strategy in the Indonesian e-commerce market and will have a direct impact on our revenue targets and market presence.

Key responsibilities

1. Supervise and manage day-to-day e-commerce operations across multiple online platforms and marketplaces

2. Develop and implement strategies to increase online sales, improve conversion rates and enhance customer engagement

3. Coordinate with e-commerce partners, including marketplaces and logistics providers, to ensure smooth order fulfilment and delivery

4. Monitor sales performance, analyse market trends and prepare regular reports for senior management

5. Manage inventory levels and stock allocation across different e-commerce channels to optimise availability and reduce stockouts

6. Build and maintain strong relationships with key account partners and e-commerce stakeholders

7. Oversee customer service quality and address escalated issues to ensure high customer satisfaction ratings

8. Lead and mentor team members involved in e-commerce operations, providing guidance and performance feedback

9. Implement promotional campaigns and seasonal offers to drive traffic and boost sales

10. Analyse competitor activities and identify opportunities for competitive advantage in the digital space

What we're looking for

1. Minimum 3-5 years of experience in e-commerce, account management or sales supervision within the technology or mobile industry

2. Proven track record of managing multiple e-commerce platforms and online marketplaces successfully

3. Strong understanding of Indonesian e-commerce landscape and familiarity with major platforms such as Shopee, Tokopedia, Lazada and Blibli

4. Excellent relationship management skills with the ability to build and maintain partnerships with marketplace partners and logistics providers

5. Demonstrated ability to develop sales strategies and achieve revenue targets through digital channels

6. Proficiency in data analysis and the ability to interpret sales metrics, KPIs and market trends

7. Strong leadership and team management capabilities with experience supervising and developing team members

8. Excellent communication skills in both Indonesian and English, with the ability to communicate effectively across different stakeholder groups

9. Problem-solving mindset with the ability to identify challenges and implement effective solutions quickly

10. Experience with inventory management systems and order management tools is desirable

11. Knowledge of TECNO products or similar technology brands is a plus

What we offer

PT Transisi Mobile Indonesia is committed to supporting the professional growth and well-being of our team members. We offer competitive compensation packages, performance-based incentives and opportunities for career advancement within a growing organisation. Our company provides a collaborative work environment where your contributions are valued and recognised. We encourage continuous learning and professional development through training programmes and industry exposure. Additionally, we provide comprehensive benefits including health insurance coverage and a supportive workplace culture that fosters innovation and teamwork.

About us

PT Transisi Mobile Indonesia is the official distributor for TECNO Indonesia, a leading global smartphone manufacturer. We are committed to bringing high-quality, innovative mobile technology to Indonesian consumers through our extensive network of retail partners and growing e-commerce presence. With a focus on customer satisfaction and market leadership, we continue to expand our digital presence and strengthen our position in the Indonesian mobile market. Our mission is to provide accessible, reliable and innovative technology solutions to consumers whilst maintaining strong partnerships with retailers and e-commerce platforms across the nation.

Apply now

If you are an experienced e-commerce professional with a passion for sales and relationship management, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and achievements in e-commerce and account management to our recruitment team.