Internal Control Specialist (APAC After-Sales Operations)

Position Overview

We are seeking an experienced and detail-oriented Internal Control Specialist to support the development and execution of internal control activities across the Asia-Pacific region. This role is responsible for conducting operational audits, field inspections, risk assessments, and compliance reviews to ensure the effective implementation of after-sales service processes and operational standards.

The successful candidate will work closely with regional teams and headquarters to identify operational risks, drive corrective actions, and continuously improve business execution quality.

Key Responsibilities

• Develop and execute internal control plans across the APAC region, including operational audits, field inspections, and risk management activities.

• Conduct compliance reviews and operational assessments to evaluate adherence to company policies, procedures, and service standards.

• Prepare audit findings, inspection reports, and detailed data analysis to support management decision-making.

• Track and follow up on identified issues, ensuring timely implementation and closure of corrective and preventive actions.

• Collaborate with cross-functional stakeholders to drive process improvements and strengthen operational controls.

• Identify potential risks and provide recommendations to enhance operational efficiency and compliance.

• Support special projects assigned by headquarters, including targeted audits, on-site investigations, process reviews, training, and operational support initiatives.

• Monitor the effectiveness of corrective actions and continuously improve internal control mechanisms.

Qualifications

• Bachelor's degree or above in Business Administration, Management, Finance, Engineering, or a related field.

• Minimum 3 years of experience in Internal Control, Internal Audit, Compliance, Quality Management, Risk Management, or a related function.

• Experience in the smartphone, consumer electronics, telecommunications, or after-sales service industry is highly preferred.

• Strong analytical skills with the ability to identify risks, root causes, and improvement opportunities.

• Excellent communication, coordination, and stakeholder management skills.

• Strong sense of responsibility, integrity, and attention to detail.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

• Fluent in English (written and spoken) as the primary working language.

• Basic Mandarin Chinese communication skills will be considered an advantage.