Job Description
Full details about the role and requirements
Yukerja Summary
The Call Center Agent role at RSD Human Resource Management Consultancy is curated from Bossjob (category Teknologi & IT). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Respond to customer inquiries in a friendly and efficient manner.
- Manage a high volume of inbound calls while providing top-notch customer service.
- Document customer interactions and feedback in the system.
- Resolve customer complaints and provide appropriate solutions.
- Collaborate with team members to improve call handling procedures.
Requirements
- Educational Qualifications: High school diploma or equivalent preferred.
- Experience Level: 0-2 years of experience in a call center or customer service role.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Responsibilities and Duties: Ability to multitask and manage time effectively.
- Qualities and Traits: Patience and empathy while dealing with clients.