Business Analyst

Great news - we are looking for a Business Analyst in the early stages of their professional career to come along and join the team here at NAK!

As a Business Analyst at NAK, you’ll turn insights into action — identifying opportunities to lift performance, optimise processes, and enhance efficiency across the business.

From spotting risks to driving system and automation improvements, you’ll play a key role in shaping how we work smarter and better every day.

A Bit About Us

NAK Hair is a proudly Australian, salon‑born professional hair care brand. Creativity, authenticity and people are at the heart of everything we do and that includes how we care for and grow our team.

As we continue to evolve, we’re investing in our people to ensure our team experience grows with us.

About the Role

Working closely with stakeholders across the business, you’ll analyse data, processes and performance to uncover opportunities for improvement. From streamlining workflows to enhancing operational efficiency, your insights will help shape practical, value-driven outcomes.

You’ll work with the team to identify risks and opportunities, delivering clear and actionable recommendations, and supporting the rollout of new processes, systems and automation initiatives.

This is a hands-on role where curiosity, critical thinking and a passion for continuous improvement will set you up for success!

What You’ll Be Doing

Driving Business Performance & Insights

• Create clear, meaningful reports, dashboards and insights that support better decision-making

• Bring together business-wide reporting to support SIOP conversations and planning

• Identify trends, risks and opportunities to help lift performance across the business

• Track key initiatives and KPIs, ensuring we stay aligned and focused on what matters

• Review outcomes of initiatives and promotions to understand what worked and what we can do better next time
  

Improving Systems & Ways of Working

• Work closely with teams to uncover opportunities for smarter systems and automation

• Capture business needs and translate them into clear requirements

• Support the rollout of new systems, workflows and improvements

• Get involved in testing and help teams adopt new ways of working with confidence

• Help maintain clean, reliable data and improve how we use our systems every day
  

Improving Processes & Driving Efficiency

• Identify inefficiencies and bottlenecks, and recommend smarter ways of working

• Facilitate workshops and stakeholder discussions to understand current processes

• Map and document current and future state workflows, procedures and requirements

• Support the design and implementation of improved processes across the business

• Support continuous improvement initiatives that make a real difference

• Keep process documentation clear, relevant and easy to use
  

Supporting the Team & Collaborating Across the Business

• Partner with teams across the business to support data-driven decision making

• Share insights and ideas that help shape plans and outcomes

• Contribute to a culture of openness, collaboration and continuous improvement

• Actively support team goals and celebrate wins along the way

You'll bring:

• 1-2 years experience as a Business Analyst, Data Analyst, Process Analyst, Continuous Improvement Analyst, Operations Analyst, or a similar role

• Strong analytical and problem-solving skills with the ability to identify root causes, evaluate options and develop practical recommendations

• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Phocas or equivalent)

• Experience documenting business processes, workflows, procedures, business requirements and operating models

• Experience identifying, evaluating and supporting automation opportunities, including workflow automation, AI-enabled solutions and agentic AI applications that improve efficiency, decision-making and business processes

• Excellent communication skills to present complex data and findings in a clear and concise manner

• Problem-solving and the ability to work independently or collaboratively in a fast-paced environment

• Attention to detail and accuracy in analysis and reporting

• Strong communication skills & a passion for collaborative working

Why You’ll Love This Role

You’ll love this role if you’re excited by the opportunity to make a real impact in a growing, evolving business with big ambition. NAK is a well-known Australian brand with a strong heritage, recently expanding into the international market which means you’ll be part of an exciting journey as we continue to grow and refine how we work.

You’ll have the chance to work across multiple areas of the business, combining data, systems and process improvement to drive meaningful outcomes, all within a down-to-earth, collaborative culture that values curiosity, initiative and continuous improvement.

What's In It For You

• Free product allowance every month plus heavily discounted NAK products all year round

• Annual team conference, year end party and monthly social events to stay connected

• 1 WFH day each week to support balance and flexibility

• Professional development opportunities to grow your skills and career

• Values‑based recognition that genuinely celebrates contribution and impact

• Employee Assistance Program (EAP) for support beyond the workplace

• Strong parental leave offering, including paid leave and super contributions

Join a fast-moving, growing brand where you’ll play a key part in driving better decisions, enhancing processes and building smarter ways of working as the business continues to evolve.