Operations & Admin Coordinator - UK hours

Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business. This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls. You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome?driven role, focused on momentum, clarity, and continuous improvement. Key Responsibilities Internal Operations & Delivery - Own and progress internal projects that improve how we operate as a business. - Act as an extension of the Project Manager / Operations function. - Ensure work streams always have a clear next action, owner, and timeline. - Identify blockers early and drive resolution. Ticket & Workflow Management - Oversee ticket queues and ensure tickets are actively progressing. - Chase updates, escalate where required, and prevent stagnation. - Ensure priority issues and uptime-related escalations are handled promptly. - Maintain clarity between support work, project work, and internal initiatives. Process & Continuous Improvement - Identify inefficiencies in systems, workflows, and ways of working. - Recommend and help implement improvements, automation, or simplification. - Support documentation of processes so work is repeatable and scalable. - Ask “how could this be done better, slicker or more efficiently?”. Stakeholder Coordination - Coordinate between technical staff, project managers, and leadership. - Support communication around status, risks, and progress. - Help bring structure and follow-through to internal initiatives. Requirements Essential - Experience working in an MSP, IT services company, or similar tech environment. - Strong understanding of how ticket systems, projects, and support teams operate. - Highly organised with excellent follow?through. - Naturally proactive — sees what needs doing and gets on with it. - Comfortable managing multiple moving parts. - Outcome?focused: cares more about progress than activity. Desirable - Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.). - Exposure to internal improvement projects or operational roles. - Interest in automation, process optimisation, or systems thinking. What This Role Is Not - Not a technical engineer role. - Not purely admin or note?taking. - Not reactive order?taking. This is a delivery and momentum role — someone who keeps things moving and improves the way the business runs. Why This Role Matters As we scale, internal friction becomes the biggest risk. This role exists to: - Protect delivery quality. - Keep standards high. - Reduce noise and inefficiency. - Help the leadership team focus on growth. - You’ll have genuine impact on how the business operates day?to?day. Ideal Personality Fit - Driver over a passenger. - Self-starter and highly motivated. - Calm, structured, and dependable. - Comfortable challenging “how we’ve always done it”. - Enjoys bringing order to complexity. - Takes pride in finishing things properly.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/operations-admin-coordinator-uk-hours-virtuhire