Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Guest Relation Manager di EN Prima Food And Beverage kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Central Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
PT En Prima Food And Beverage is seeking an experienced Guest Relation Manager to join our team in Central Jakarta. This is a full-time position that plays a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of service excellence. As Guest Relation Manager, you will be the bridge between our guests and our operations, responsible for managing guest interactions, resolving concerns, and fostering long-term relationships that drive loyalty and satisfaction. This role is integral to our commitment to delivering outstanding hospitality and creating memorable experiences for every visitor.
What you'll be doing
Building and maintaining strong relationships with guests, ensuring their comfort and satisfaction throughout their visit
Managing guest inquiries, requests and complaints with professionalism, promptness and empathy
Coordinating with various departments to ensure seamless service delivery and guest satisfaction
Monitoring guest feedback and implementing improvements based on their suggestions and concerns
Handling special requests and occasions to create memorable experiences for valued guests
Training and supervising front office and guest services staff to maintain service standards
Maintaining detailed guest profiles and preference records to personalise future visits
Resolving conflicts and challenging situations with tact, discretion and professionalism
Preparing regular reports on guest satisfaction metrics and service performance
Developing and implementing guest relation strategies to enhance retention and loyalty
What we're looking for
Minimum 3-5 years of experience in guest relations, front office management, or similar customer-facing hospitality and f&b roles
Proven track record of delivering exceptional customer service and building lasting guest relationships
Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
Excellent problem-solving abilities and the capacity to remain calm under pressure whilst handling difficult situations
Proficiency in hospitality management systems and computer applications
Fluency in English; additional languages are advantageous
Organisational skills with strong attention to detail and ability to manage multiple tasks simultaneously
Leadership qualities with the ability to motivate and guide team members
Understanding of hospitality industry standards and best practices
Certification in hospitality management or customer service is preferred but not essential
What we offer
At PT En Prima Food And Beverage, we are committed to supporting our team members with a comprehensive benefits package and a positive work environment. We offer competitive remuneration, professional development opportunities, and a supportive culture that values excellence and teamwork. We provide ongoing training programmes to help you develop your skills and advance your career within the hospitality industry. Our workplace is designed to foster collaboration, creativity and mutual respect, ensuring that every team member feels valued and motivated. We encourage a healthy work-life balance and are committed to the wellbeing of our employees.
About us
PT En Prima Food And Beverage is a respected hospitality and food and beverage establishment dedicated to delivering exceptional dining and guest experiences. With a commitment to quality, innovation and outstanding customer service, we have established ourselves as a preferred destination in Central Jakarta. Our mission is to create warm, welcoming environments where guests can enjoy authentic culinary experiences and memorable moments. We pride ourselves on our professional team, attention to detail, and passion for hospitality. We believe in fostering a culture of excellence where every team member contributes to our shared vision of guest satisfaction and operational success.
Apply now
If you are a dedicated hospitality professional with a passion for guest relations and a commitment to service excellence, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and your interest in joining PT En Prima Food And Beverage as Guest Relation Manager.