CRM Lead – LATAM

Key Responsibilities CRM Support & Administration - Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality. - Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups. - Ensure compliance with SLAs, governance, and HCC requirements. - Lead UAT testing, system validations, and deployments in collaboration with IT teams. - Execute operational activities such as: - Cycle plan management - Bulk uploads (holidays, structures, key messages) - Product and content updates (Approved Emails, Veeva Materials) - Analyze business requirements and lead solution design with IT and stakeholders. - Manage user lifecycle (access, approvals, license optimization, and certifications). Key Skills & Competencies - Strong CRM Management (Veeva CRM / Omnichannel ecosystems) - Stakeholder management (regional & global) - Vendor & service management - Data governance & compliance (HCC, Privacy) - Process optimization and automation mindset - Analytical thinking and KPI-driven decision making - Strong customer orientation and business understanding - Ability to assess impacts and translate business needs into solutions - Strong negotiation and communication skills Technical & Professional Requirements - Experience in CRM administration / system management - Advanced Microsoft Office skills (Excel, PowerPoint) - Experience working with data, dashboards, and reporting tools - Familiarity with ticketing tools (e.g., Zendesk) is a plus Languages - English: Strong (required) - Spanish: Advanced (required) - Portuguese: Desirable Location - Preferred: Mexico - Colombia Duration 1 year

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