Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan IT SPV (English) di PT Indotel Maju Bersama kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Yogyakarta, Yogyakarta Special Region) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Key Responsibilities:
1. Team Supervision & Operations
Assign, monitor, and evaluate daily support tasks and ensure SLA compliance.
Conduct regular performance reviews, training, and mentoring for IT Support staff.
2. Technical Support & Troubleshooting
Oversee resolution of hardware, software, and network issues in a timely manner.
Provide escalation support for complex technical issues.
Ensure quick response and recovery for incidents impacting production operations (e.g., system downtime, connectivity issues, call system failures).
3. System Maintenance & Administration
Coordinate preventive maintenance for desktops, servers, routers, switches, printers, and VoIP systems.
Maintain inventory of IT assets, including procurement, issuance, and disposal.
Supervise regular backups, antivirus updates, and patch management.
4. Infrastructure & Network Management
Support the setup, monitoring, and maintenance of LAN/WAN, internet connectivity, and VPN connections.
Collaborate with IT Infrastructure or Network teams for system upgrades and expansions.
Ensure redundancy and failover mechanisms are tested and working.
5. Security & Compliance
Ensure data security, access controls, and IT policy compliance.
Support ISO 27001, GDPR, or other data privacy and security audits relevant to BPO clients.
Implement and enforce IT policies, procedures, and best practices.
6. Project Management
Lead or assist in IT-related projects such as system migrations, floor expansions, and hardware rollouts.
Prepare reports, documentation, and project updates for management and clients.
7. Vendor & Client Coordination
Liaise with third-party vendors for hardware, software, and network support.
Provide IT input during client onboarding or technology audits.
Qualifications:
Bachelor’s Degree in Information Technology, Computer Science, or related field.
Minimum 2 years of experience in IT Support, with at least 1 years in a supervisory or lead role, preferably in a BPO or 24/7 operations environment.
Strong technical knowledge in:
Windows OS and MS Office Suite
Active Directory & Office 365
Networking (LAN/WAN, VPN, firewall basics)
VoIP / softphone systems (e.g., Avaya, Cisco, or Asterisk)