Agency Branch and Commercial Coordinator

Requirements:

• Bachelor Degree in any major, preferably in shipping or logistics

• Minimum 5 years experience in shipping or logistics

• Fluent in English both oral and written

• Required Knowledge and Skill(s): shipping and logistics knowledge and regulations, business regulations, agency management, export import, wide network in shipping and logistics, ISO 9001, ISO 14001, ISO 18001

• Have achievement orientation, customer service orientation, continuous improvement, interpersonal relationship, able to analyze issue and use sound judgment, planning organizing,business process understanding, negotiation, coordination, business intelligence, leveraging network, developing others, team leadership

Responsibilities:

• Ensuring all branch activities are well managed

• Ensuring and controlling branch activities achieve target

• Monitoring branch operational activities and ensuring they are completed on schedule

• Monitoring branch activities to achieve target

• Monitoring revenue budget achievement at branch

• Monitoring branch system and administration

• Planning business development at branch

• Monitoring general affairs expenditures for cost efficiency purposes

• Monitoring project payment both AR (Account Receivable) & AP (Account Payable)

• Exploring and getting new business

• Reviewing performance of branches regularly

• Issuing the white list of local agent based on assessment that has been done

• Reviewing the handling of customer complaints

• Carrying our monthly review on agency services and take immediate correcitve action

• Reviewing branch report both commercial and financial statement

• Consolidating information related to business development at branch

• Coordinating routine meeting (quarterly, semester, and annual) with branches to share information regarding principal and agency matters

• Building good relationship with principals with customers and/or related parties concerned

• Retaining, managing & developing the existing market and coordinating the project with another branches

• Managing work distribution inside the team

• Carrying out coaching to improve staff performance

• Setting a challenging working target for staff and review it periodically

• Recognizing the team has strength and weaknesses and preparing development needed for each staff

• Proposing performance appraisal of team member

• Conducting interview for staff recruitment (both at Head Office and Branch)

• Preparing data and report for management review

• Preparing monthly department activities report

• Preparing consolidation report of all branches

• Planning annual branch budget

• Ensuring QHSE management system are well implemented