Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan CSR | WFH, Hybrid, & Onsite Set-Up | Financial & Healthcare Campaign | Up to 31k di Olympuz-Edward Belacse Career Consultancy Services kami kurasi dari Bossjob (kategori Kesehatan). Posisi ini ditandai sebagai remote — pastikan timezone dan syarat lokasi kandidat di deskripsi resmi. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
WE'RE HIRING!
CSR – Financial & Collections Account
Work Setup: Hybrid / Onsite/WFH Set-Up
Salary Package: Up to ?31,000
Looking for your next career opportunity? Join one of the leading BPO companies and build your career in the Financial & Collections industry!
HOW TO APPLY
Send us a message with the following details (Please complete all information):
First Name:
Last Name:
City of Residence:
Total BPO EXP (Yrs/Months):
Other than BPO EXP (Yrs/Months):
Highest Educational Attainment:
Job Responsibilities – Financial Account
- Handle inbound and outbound customer interactions regarding banking, credit card, loans, insurance, or other financial products.
- Assist customers with account inquiries, billing concerns, payment processing, and transaction disputes.
- Explain account information, fees, payment options, and company policies accurately.
- Verify customer information while maintaining data privacy and security.
- Resolve customer concerns professionally and provide appropriate solutions.
- Accurately document customer interactions and account updates.
- Meet quality assurance, compliance, productivity, and customer satisfaction metrics.
Job Responsibilities – Healthcare Account
- Handle inbound and outbound calls or chats from patients, healthcare providers, or insurance members.
- Assist with appointment scheduling, benefit verification, eligibility inquiries, and claims status.
- Provide accurate information regarding healthcare plans, coverage, billing, and member benefits.
- Process requests and update customer records while ensuring data accuracy.
- Maintain confidentiality of patient and member information in accordance with company policies and applicable privacy regulations.
- Resolve customer concerns with empathy, professionalism, and efficiency.
- Accurately document all customer interactions and meet established quality and performance standards.
What We Offer:
• Salary package of up to ?36,000
• Hybrid and Onsite work setup available
• Competitive salary and incentives
• HMO and other company benefits
• Paid training
• Career growth and promotion opportunities
• Supportive and professional work environment
Qualifications:
• Open to applicants with BPO experience (Financial/Collections experience is an advantage)
• Good English communication skills
• Willing to work in a Hybrid or Onsite setup
• Can start as soon as possible