Barista

Job Summary:

The Barista is responsible for preparing and serving high-quality coffee, beverages, and food items while providing excellent customer service. The role ensures adherence to product standards, cleanliness, food safety, and overall customer satisfaction.

Key Responsibilities

Prepare and serve coffee, espresso-based drinks, teas, and other beverages according to company standards.

Greet customers warmly and take orders accurately.

Recommend products and upsell menu items when appropriate.

Operate coffee machines, grinders, and other beverage preparation equipment.

Maintain cleanliness and sanitation of the café, workstations, and dining areas.

Monitor and replenish supplies such as coffee beans, milk, syrups, cups, and other materials.

Ensure proper food handling, safety, and hygiene practices at all times.

Handle cash, process payments, and reconcile transactions accurately.

Monitor inventory levels and report shortages to the supervisor.

Assist in receiving and storing deliveries following FIFO principles.

Address customer concerns professionally and escalate issues when necessary.

Support store operations to achieve sales, quality, and service targets.

Qualifications

High School Graduate, Senior High School Graduate, or College Level.

Experience as a Barista or in food service is an advantage.

Knowledge of coffee preparation techniques and beverage recipes.

Strong customer service and communication skills.

Ability to work in a fast-paced environment.

Willing to work on shifting schedules, weekends, and holidays.

Honest, reliable, and team-oriented.

Key Competencies

Customer Focus

Communication Skills

Attention to Detail

Teamwork

Time Management

Adaptability

Product Knowledge

Key Performance Indicators (KPIs)

Customer Satisfaction Score

Beverage Quality Compliance

Order Accuracy

Sales and Upselling Performance

Speed of Service

Store Cleanliness and Food Safety Compliance

Inventory and Waste Control