Reservations Team Leader

Job Title:Reservations Team Leader

Location:Remote

Terms:Seasonal, full-time

Pay:$21/hour base wage, plus customer-service & upsell based incentives

Requirements

• Comfortable navigating multiple computer programs at once (reservation software, shared inbox, phone systems –we’lltrain you on our tools)

• Reliable high-speed internet and a quiet home workspace

• Availability for weekend and holiday shifts, our busiest periods

• Previouscall center experience preferred, notrequired!

Daily operations are divided into 8am - 4pm or 10am – 6pm shifts (time zone is defaulted to Mountain Time). (Start date of Sept 19th) 

We can support remote work for this position in the following states:California, Colorado,Idaho,Montana,Utah, Vermont, and Wyoming.

AboutUs

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,partnersand team members. We have cultivated an extraordinary team culture over the past 20years,rallying behind collaboration,teamwork,accountability,and funabove all else. Our mission is to make ski vacations convenient by tapping into our shared passion,culture,and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple,remainingcuriousand giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, wedon’tstop there. Our culture is about being a part of something bigger. Whetherit’scontributing to our net zero climate initiatives, building lifelong friendships or making acustomer’svacation memorable, a job at Ski Butlers will be the best decision you make. 

About theRole

As the Reservations Team Leader, you’ll lead the team that shapes our customers’first impression. In this position, you will be responsible for the smooth execution of the reservations process for your assigned markets. Accuracy and clear communication about our service details are essential. You willparticipatein upselling additional products and features we offer, answering customer questions about our service and the resorts we operate in, and getting our customers excited for their ski vacation. Our call center is open 8am - 6pm Mountain Time, 7 days a week.

Primary Responsibilities

• Monitor agents' tasks,shared email inbox, andphone time accountability

• Assist with task organizationandcompletion

• Collaborateon initial and ongoingreservations agent training

• Answerteam’s questions and concerns

• Jump in directly with customersduring busy periods, walking them through the reservation process

Secondary Responsibilities

• Answer guest questions about our service, locations,andequipment

• Support emails and voicemails at assigned times

• Align with our local shopsonmodifications, switch-outs, pickups, and maximize revenue during peak periods

• Ensurebrand standards aremet in everyconversationtomaintainour award-winning customer service

Perks and Benefits

• Free Alterra Mountain Company Employee pass:

• Unlimited access to all AlterraMountainCompanyowned resorts

• Ability to upgrade to full Ikon Pass at heavily discounted rate

• Ability to skiregularly*

• Barring blackout dates at Deer Valley

• Access to 645+ industry discounted brands through Expert Voice

• Discounted access to Rossignol/Dynastar/Lange equipment

• 401K benefit and match for ALL staff members over 18 years old

• Local ski pass reimbursement up to $500 –to be eligible for reimbursement, you must work through your agreed upon end date

Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations.  

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

Originally posted on Himalayas