Business Improvement Manager

JOB OPPORTUNITY

Established on a 78-hectare industrial estate in West Semarang, Central Java, our group began its journey as a manufacturer of high-quality ceramic tableware, sanitary ware, and furniture. Over the years, we have grown into a diversified business group with a strong presence across multiple industries including property, hospitality, and healthcare.

As part of our commitment to improving quality of life and serving the community, we now operate a modern hospital that provides comprehensive healthcare services. Guided by a spirit of innovation and excellence, we continue to create long-term value for our customers, partners, employees, and society.

To strengthen our business, we are looking for talented and passionate individuals to join our team with the following qualifications:

Business Improvement Manager

Qualifications:

• Formal Lean Six Sigma training (Green Belt or Black Belt preferred) with demonstrated experience leading improvement initiatives.

• Experience from the health care sector is an advantage but not a requirement.

• Strong analytical, data-driven, implementation and results-oriented mindset.

• Excellent communication skills, both written and verbal.

• Experience in facilitation and coaching.

• Well-developed stakeholder management capabilities.

• Ability to work effectively across all organizational levels, from front-line staff to senior management.

• Ability to understand and optimize end-to-end processes.

• Strong problem-solving and root-cause analysis skills.

• Ability to balance patient satisfaction, quality, efficiency and financial performance.

• Mature, empathetic and collaborative personality.

• Ability to strike the right balance between humility and resilience.

Key Responsibilities:

Business Improvement Function

1. Establish and lead the Business Improvement function in cooperation with the Hospital Management Team.

2. Promote a culture of continuous improvement across the organization.

3. Support change initiatives and help embed Lean thinking and fact-based decision making into daily operations.

Performance Management

1. Develop and maintain a system for defining and measuring Key Performance Indicators (KPIs).

2. Define and implement a hospital Operating System, including governance routines, KPI reviews and action tracking.

3. Ensure alignment between strategic objectives and operational performance.

 Continuous Improvement

1. Identify, prioritize and lead improvement projects across the organization.

2. Facilitate cross-functional workshops and ensure alignment among stakeholders.

3. Promote fact-based decision making through data analysis and root cause methodology.

4. Continuously investigate opportunities for improving both internal efficiencies and patient satisfaction.

5. Monitor and coordinate the portfolio of improvement projects to ensure alignment with hospital priorities.

Capability Building

1. Train and coach managers and employees in Lean Six Sigma principles and methodologies.

2. Develop internal improvement capabilities and support the establishment of improvement champions throughout the organization.

3. Encourage knowledge sharing and best-practice implementation.

Voice of the Customer

1. Establish systems and procedures for capturing and responding to the Voice of the Customer (Patient).

2. Ensure that patient feedback is translated into tangible improvement actions.

Why Join Us?

This role provides a unique opportunity to help shape the future of a newly established hospital and to build the foundation for a culture of continuous improvement that will benefit patients, employees and the organization for years to come.