Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative - US Healthcare (Easy Account) role at Metacom Careers is curated from Bossjob (category Kesehatan). Note the work location (Manila, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
WE'RE HIRING!
Customer Service Representative (Healthcare Account)Are you passionate about helping people and providing exceptional customer service? Join our Healthcare Account and become part of a team that supports patients, healthcare providers, and insurance members with professionalism and care.
Qualifications
•College Graduate with or without experience
•Completed 2 years in College with 6 months customer service related experience
•Above Average English communication skills
•Good interpersonal skills
•Analytical and problem solving skills
•Good comprehension skills
•Basic knowledge with MS Office
•Willing to work on weekends and holidays
Key Responsibilities:
Answer inbound customer inquiries regarding healthcare plans, benefits, claims, and account information.
Assist members with appointment scheduling, eligibility verification, and general healthcare-related concerns.
Provide accurate information while maintaining empathy and professionalism.
Resolve customer issues efficiently or escalate complex concerns to the appropriate department.
Document customer interactions accurately in the company's system.
Maintain confidentiality and handle sensitive information in accordance with company policies.
Meet performance metrics, including quality, productivity, and customer satisfaction goals.
Stay up to date with company procedures and healthcare account guidelines.
Why Join Our Team?
Full-time employment
Paid training
Career growth opportunities
Supportive and collaborative work environment
Competitive compensation and incentives (based on company policy)
Interested? Send us a message today to learn more about the position, qualifications, and application process. We'd love to help you start your career in the healthcare industry!