JobStreet Teknologi & IT Full Time

Customer Experience Analyst

JBA Indonesia

West Jakarta, Jakarta ไม่เปิดเผยเงินเดือน Posted 2 days ago
Location West Jakarta, Jakarta
Salary ไม่เปิดเผยเงินเดือน
Job Type Full Time
Country Indonesia
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Job Description

Full details about the role and requirements

Yukerja Summary

The Customer Experience Analyst role at JBA Indonesia is curated from JobStreet (category Teknologi & IT). Note the work location (West Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Job Purpose

Bertanggung jawab untuk melakukan monitoring, analisis, mentoring, dan pengembangan terhadap layanan, fasilitas, serta pengalaman pelanggan (customer experience) yang diberikan JBA kepada seluruh segmen pelanggan (Buyer, Dealer, Seller), serta memberikan rekomendasi perbaikan lintas departemen untuk meningkatkan kualitas layanan secara berkelanjutan.

Job Description:

  • Monitoring dan menganalisis hasil survey kepuasan pelanggan JBA

  • Merekomendasikan perbaikan/pengembangan layanan dan fasilitas untuk pelanggan

  • Merekomendasikan pembaruan kebijakan layanan (SOP/instruksi kerja/memo/form) serta sosialisasinya

  • Menganalisis dan mengevaluasi hasil kerja untuk meningkatkan kualitas layanan dan efisiensi operasional

  • Menjaga kerahasiaan data perusahaan

Requirement:

  • Min. S1 semua jurusan

  • Fresh graduate dipersilakan, atau memiliki pengalaman di Customer Service/Contact Center/MT

  • Menguasai Microsoft Office

  • Memahami customer experience management, customer analytics, dan digital knowledge

  • Komunikatif, critical thinking, dan detail-oriented


Sumber: JobStreet Updated 4 hr ago 2 views

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