HR Operations Professional | 12 Months Contract

Work location: Taguig City NCR, Fourth District Philippines

Work schedule: 3PM to 12MN

Work arrangement: 3x onsite | Hybrid (Mondays and Fridays as mandatory

collaboration days)

Contract: 12 months contract (With extension depending on performance)

As a Human Resource Professional, you will play a crucial role in providing support for a wide range of HR processes and services within the firm. Your primary responsibility will be to assist with the day-to-day operational tasks, enabling employees and HR teams to seamlessly access and interact with essential HR functions. The ideal candidate must be a strong practitioner, with exceptional organizational and interpersonal skills, keen attention to detail, and a strong desire to provide exceptional HR service delivery.

Responsibilities:

• Manage and resolve HR tickets containing both queries and transactional requests accurately and timely based on set Service Level Agreements and Key Performance Indicators.
• Complete entry-level tasks and administration and address basic people operations concerns related to business or team.
• Administer all HR operations processes, including but not limited to onboarding, offboarding, transfers, probation, benefits administration, payroll, and reporting.
• Support payroll processing through data entry, basic calculations, and report generation. Assist in the payment of government statutory remittances and compliance with local tax regulations.
• Provide support for HR projects and initiatives, as needed, partnering with HR teams across the organization to ensure effective implementation and execution.
• Maintain strict confidentiality of sensitive employee information and adhere to data privacy and security regulations

What we expect

• Bachelor's degree
• 1-3 years of experience in an HR role, preferably with global HR Shared Services experience. Exposure to multiple service lines or processes (Contact Center, Workforce Admin, Payroll, Payroll Accounting, Comp & Ben, Learning, Global Mobility, Travel & Expense) is a huge plus.
• Basic knowledge of HR processes, practices, and policies across multiple jurisdictions outside Manila, preferably Singapore, Manila, UK, Europe, Switzerland, and US.
• Experience in using a ticketing tool, preferably ServiceNow.
• Open to fresh graduates who demonstrate strong curiosity, initiative, and take a proactive approach to problem-solving.
• Strong customer service skills and tech-savvy.
• Proficiency in SuccessFactors or other HRIS