Claim Manager (General Insurance)

Key Responsibilities

• Lead and manage the overall claims operations for General Insurance products.

• Develop and implement claims strategies, policies, and procedures to improve efficiency and customer experience.

• Oversee claim assessment, investigation, approval, settlement, and recovery processes.

• Monitor claims reserves, loss ratios, and claims trends to support business profitability.

• Ensure claims are processed in compliance with regulatory requirements and internal policies.

• Collaborate with Underwriting, Risk Management, Legal, Reinsurance, and other stakeholders to resolve complex claims.

• Manage relationships with adjusters, surveyors, investigators, workshops, hospitals, and other service providers.

• Review and approve high-value and complex claims within delegated authority limits.

• Analyze claims data and prepare management reports, insights, and recommendations.

• Lead, coach, and develop the claims team to achieve operational excellence and service standards.

• Drive continuous improvement initiatives and digital transformation projects within the claims function.

Requirements

• Bachelor's Degree in Insurance, Business Administration, Law, Finance, or a related field.

• Minimum 5–7 years of experience in General Insurance Claims, with at least 3 years in a managerial role.

• Strong knowledge of General Insurance products, claims management, policy coverage, and regulatory requirements.

• Experience handling Motor, Property, Engineering, Liability, Marine, and other General Insurance claims.

• Strong analytical, negotiation, and problem-solving skills.

• Excellent stakeholder management and communication abilities.

• Experience in managing teams and driving performance.

• Professional insurance certifications (AAIK, CIIB, ANZIIF, or equivalent) will be an advantage.