Hospitality Manager & Guest Relations Manager – Luxury Phinisi Yacht

Our client is a luxury phinisi yacht launching in June 2026, operating multi-day voyages in Komodo, Raja Ampat and all over Eastern Indonesia. They are currently seeking an experienced Hospitality & Guest Relations Manager to oversee the onboard guest experience and lead the service team onboard.

This role is responsible for ensuring a high standard of hospitality and guest care throughout each voyage, managing the service team, and coordinating closely with the Captain, Chef, Activities Manager and other departments to ensure smooth daily operations onboard.

Working onboard requires professionalism, strong attention to detail, and the ability to deliver warm, attentive service in a small team environment.

This role is pretty much an onboard General Manager.

Key Responsibilities

Guest Experience

• Act as the main point of contact for guests onboard

• Ensure a welcoming and professional guest experience from arrival to departure

• Handle guest requests, special arrangements, guest feedback and any issues that arise

• Support daily guest briefings and coordination of the guest schedule

Hospitality Operations

• Oversee all service and hospitality operations onboard, including dining service and housekeeping standards

• Coordinate closely with the Chef and kitchen team to ensure smooth dining experiences

• Ensure table settings, service flow, and guest areas are maintained to high standards

• Monitor guest satisfaction and resolve any issues quickly and professionally

Team Leadership

• Supervise and support the service, wellness, kitchen and housekeeping team

• Provide daily briefings and ensure service standards are maintained

• Coordinate with other departments to ensure smooth operations onboard

Hands-On Service

• As part of a small onboard team, this role is also hands-on and involved in daily service

• Assist with serving food and beverages, table service, and guest hosting if required

• Support the team during busy service periods to ensure a seamless guest experience

Operational Support

• Assist with provisioning coordination and stock management

• Maintain organization of service equipment and guest supplies

• Ensure hygiene, cleanliness, and service standards are consistently maintained

Requirements

• Minimum 3–5 years experience in luxury hospitality
  (luxury resort, boutique hotel, cruise ship, or liveaboard/yacht preferred)

• Experience in guest relations or hospitality management

• Strong leadership and team coordination skills

• Excellent communication skills in English and Bahasa Indonesia

• Professional, organized, and calm under pressure

• Comfortable working onboard during multi-day voyages in remote areas

• Candidates must be comfortable working in a small team environment where managers are also directly involved in daily service operations

Salary & Benefits

• Salary: Depending on experience

• Rotation: 5 months onboard / 1 month leave

• Additional benefits include uang layar & guest tips

• Opportunity to work onboard and travel a new luxury vessel operating in Eastern Indonesia (Komodo, Banda, Raja Ampat & beyond)