Reservation

About the role

PT Sihana Dhrami Group is seeking a dedicated and customer-focused Reservation professional to join our team in Bali. This is a full-time position based in our Bali location, where you will play a vital role in managing guest bookings and enquiries. As a Reservation specialist, you will be the first point of contact for many of our guests, ensuring they receive exceptional service from the moment they decide to book with us. This role is instrumental in driving occupancy rates and guest satisfaction, directly contributing to the success of our hospitality operations.

Key responsibilities

1. Processing reservation and manage our OTA platform ( Airbnb, Booking.com, Agoda , etc )

2. Managing the reservation system to maintain accurate availability and booking information

3. Providing guests with detailed information about accommodation, facilities, rates and special packages

4. Handling payment arrangements and confirming reservation details with guests

5. Coordinating with other departments including housekeeping, front office and management to ensure smooth guest experiences

6. Managing cancellations and modifications to reservations in a timely and professional manner

7. Maintaining detailed records of all booking transactions and guest preferences

8. Following up on pending reservations and inquiries to maximise conversion rates

9. Resolving guest concerns and complaints with professionalism and efficiency

10. Assisting with promotional activities and special offers to enhance occupancy rates

What we're looking for

1. Proven experience working in a reservation or booking role within the hospitality industry

2. Excellent communication skills in English, both written and verbal; additional languages such as Mandarin, Japanese or other Asian languages are highly advantageous

3. Strong proficiency with reservation software and computer systems, including Microsoft Office applications

4. Outstanding customer service abilities with a genuine passion for delivering exceptional guest experiences

5. Organisational skills and the ability to manage multiple bookings and inquiries simultaneously

6. Attention to detail and accuracy in processing reservation information

7. Ability to work effectively in a team environment and maintain a positive attitude under pressure

8. Flexibility and willingness to work shifts, including weekends and public holidays as required

9. Knowledge of Bali tourism and attractions is preferred

10. Certification in hospitality or reservation management is advantageous

What we offer

1. Competitive salary package commensurate with experience and qualifications

2. Opportunities for professional development and career advancement within the hospitality sector

3. Comprehensive training programme to ensure you excel in your role

4. Employee discounts on accommodation and dining at our properties

5. Health and wellness benefits to support your wellbeing

6. Collaborative and inclusive work environment that values teamwork and mutual respect

7. Schedule flexibility where possible to maintain a healthy work-life balance

8. Recognition and rewards for outstanding performance and customer service excellence

About us

PT Sihana Dhrami Group is a leading hospitality and tourism company based in Bali, committed to providing exceptional guest experiences and outstanding service. With a reputation built on professionalism, integrity and a deep understanding of the tourism industry, we pride ourselves on creating memorable experiences for our guests whilst fostering a supportive and dynamic workplace for our employees. Our team is dedicated to delivering excellence across all aspects of our operations, and we believe that our people are central to our success. We are passionate about contributing to Bali's thriving tourism sector whilst maintaining the highest standards of service and hospitality.

Apply now

If you are enthusiastic about hospitality and ready to make a positive impression on our guests, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team. Join PT Sihana Dhrami Group and become part of a dynamic team committed to excellence in hospitality.