Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Officer role at Kawan Lama is curated from JobStreet (category Marketing & Penjualan). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
- Respond promptly and professionally to customer inquiries via live chat, WhatsApp, email, and social media.
- Assist with product or service-related questions, order tracking, account troubleshooting, and general support
- Provide accurate, clear, and concise information in line with company policies and procedures
- Escalate complex or unresolved issues to the appropriate department or supervisor
- Maintain up-to-date knowledge of company products, services, promotions, and systems
- Log and document customer interactions accurately in the CRM system
- Work closely with other team members to improve service processes and customer satisfaction
- Meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction)
- Bachelor's degree in any major
- 2-3 years of experience in a customer service or support role, preferably in live chat, WhatsApp, email, and social media.
- Excellent written communication skills with a strong command of grammar and spelling
- Ability to multitask and manage time effectively in a fast-paced setting
- Customer-focused with a calm, empathetic, and problem-solving attitude
- Tech-savvy, with familiarity in using CRM, chat, and help desk software
- Availability to work flexible hours, including weekends or evenings if required