Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Call Center di Electronic City Indonesia kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Call Center Responsibilities:
Answering or making calls to customer to learn about and address their needs, complaints, or other issues with products or services.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Call Center Requirements:
Minimum of Bachelor's degree
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired
Willing to work SHIFTING